We accept payments via bank transfer, GoPay, and credit cards. For payments made with bank transfer, you need to confirm your payment in 1 x 24 hours after making your order by entering your order ID and uploading your proof of payment on the Payment Confirmation page.

Your order may be canceled automatically by the system if you fail to confirm your payment (for payments made with bank transfer) in 1 x 24 hours. We may also notify you and cancel and refund your order if the item that you wish to purchase has been sold out on our other e-Commerce platforms or if the item turns out to be defective. In this case, the refund process will take up to 3 business days.

Once you have made your order, you will receive an email containing a tracking code. Click Track Your Order on our homepage and enter the tracking code in the field provided to check your order status and shipping information. If you don’t receive any email after making your order or you’re still having troubles with the tracking code, please reach out to us at customerservice.bonsoir@gmail.com or 081-226-880-889

Unfortunately not. All sales are final, so please make sure that your order and shipping details are correct as we cannot change the order details after payment is made. However, if you have an account at bonsoir.id and wish to change the shipping address for your next order, you can always do so by clicking the Edit button on your account.

Upon receiving your payment, we will process your order in up to 1 business day. Orders placed after 16:00 WIB (GMT+7) on Monday-Friday and after 15:00 WIB (GMT+7) on Saturday will be processed the next business day. Depending on the courier and destination, shipping will take around 1-3 days until your order arrives at your doorsteps.

We ship from Surabaya to all over Indonesia via TIKI, JNE, Paxel, and SiCepat. Currently, our website does not accommodate international shipping, but we’re working on it so stay tuned for further updates!

All orders are subject to FREE shipping.

Once the order has been shipped, we are not responsible for any losses caused by the shipping company, as we will only be responsible for your losses if we violate our terms and conditions. Please contact the courier yourself and let them know your tracking number. It is highly recommended to purchase shipping coverage with your order to protect your items against loss or damage by the shipping company.

You can click the Pre-Order button on the product page and we’ll notify you via WhatsApp once the item is available.

If you don’t wish to create an account at our website, you can still shop by checking out as a guest. However, we highly recommend you to create an account because you’re just several clicks always from enjoying exciting promotions and other exclusive benefits.

You may also purchase your order from BONSOIR via our official Tokopedia, Shopee, WhatsApp, Line, and Telegram.