Bonsoir Indonesia FAQ

FAQ

What are the conditions for return & exchange?

We can accept return requests in 1 x 24 hours after you receive the package if the item is defective or an incorrect product. We will exchange the product with the correct item in 1-2 working days after we receive it from you or give you a full refund only if the item is currently out of stock. In this case, the refund process will take up to 3 business days.

How can I request for return & exchange?

I bought the wrong size. Can I exchange the item?

I changed my mind upon receiving my purchase. Can I return & exchange the item with another color of the same item or another product?

Can I return & exchange sale items and gift cards?